case

We freed the recruiters of a 700-strong company from routine work, set up seamless onboarding and offboarding, and helped raise the share of error-free employee records from 30% to 100%. Here's how we did it. What things were like before automation The client is an international online school employing several hundred people. The school always needs new staff across different specialisms, so recruiting there never stops. There are five recruiters in all, each hiring around te

We handed our company's paperwork over to a professional outsourced accounting firm, thinking that would be enough. Then a compliance check arrived from the bank — two weeks before Christmas. We spent the run-up to the holidays glued to the keyboard, the printer and a stack of paper. After that episode, we automated our work with contracts. Now we draw up even urgent documents quickly and without errors. Preparing an invoice, a contract or an act takes no more than 5 minutes.

My experience will be useful to people who often say “I never get anything done” or “I don't have time for this.” These are the words someone uses to explain to themselves why they're ineffective. How do you eliminate that ineffectiveness? How do you work out exactly what to change in what you do? Here's how I answered those questions and lifted my team's productivity. When I introduced time logging, I started to understand better who's doing what in the company, and I stoppe

How do you make a project-based business more efficient and stable? Among other things, there are two levers you can pull: Get rid of low-margin clients and keep the most profitable ones. Reduce indirect costs. For both, you need a profit-and-loss (P&L) report to hand — from an individual feature ordered for a project right up to the company as a whole. You can build such a report on the basis of analysing employees' output rates. In this article we'll look at how to do that